📦 Frequently Asked Questions (FAQ)

📦 Frequently Asked Questions (FAQ)

To give you the best shopping experience, we’ve answered some of the most common questions below. If you have any other queries, we’re just a message away!

  • 🗺️ Where do you ship from? We ship all our products directly from our warehouse in Borivali, Mumbai, Maharashtra, India.

  • 💵 Is COD (Cash on Delivery) available? Yes, Cash on Delivery is available on most orders.

  • ⏱️ How long will my order take to arrive? Orders usually arrive within 3–8 business days, depending on your location and product availability.

  • 🚚 Is shipping really free? Yes! We offer FREE shipping all across India.

  • 🔁 What if I face an issue with the product? Do you offer returns or refunds? Yes, we offer a 7-day return and refund policy. For complete details, please refer to our Return & Refund Policy.

  • 📦 When will I get my tracking number? Tracking details are shared within 1–2 business days after your order is placed.

  • 📍 Where is your company located? We are proudly based in Borivali, Mumbai, Maharashtra, India.

  • 📩 Will I receive a confirmation after placing my order? Yes, you will receive an order confirmation email or message immediately after checkout. If you don't receive it within 12 hours, please contact us.

  • 🛠️ Who do I contact if I have an issue with my order? You can contact us through the following channels:

  • 💳 What payment methods do you accept? We accept all major Credit/Debit Cards, UPI, Net Banking, and also offer Cash on Delivery.

  • 🔒 Is checkout on your site safe and secure? Absolutely. We use secure payment gateways and SSL encryption to ensure your data stays protected.

  • ❌ How can I cancel my order? To cancel your order, please contact us at studnsnap@gmail.com or via WhatsApp at +91 85912 30055 within 12 hours of placing it.